FAQ

Welcome to the DGCustomerFirst FAQ page! Here you’ll find answers to the most common questions about the Dollar General customer satisfaction survey.

1. What is DGCustomerFirst?

DGCustomerFirst is the official online survey platform for Dollar General. It allows customers to share their feedback about their recent shopping experience to help improve service, store quality, and customer satisfaction.

2. How do I participate in the DGCustomerFirst survey?

To participate:

  • Visit the official survey website: www.dgcustomerfirst.com
  • Enter the Time, Store Number, and 15-digit Survey Code from your receipt.
  • Answer the questions honestly based on your recent visit.

3. What are the requirements to take the survey?

You must:

  • Have a recent Dollar General receipt with a valid survey code.
  • Be 18 years or older.
  • Have access to the internet and a device (phone, tablet, or computer).
  • Understand English or Spanish.

4. Is there a reward for completing the survey?

Yes! After completing the survey, you’ll be entered into the Dollar General $100 gift card sweepstakes (subject to eligibility and official rules).

5. How often can I take the survey?

Each receipt allows one survey entry. You may enter multiple times with different receipts, as long as each receipt has a valid and unused survey code.

6. I lost my receipt. Can I still take the survey?

Unfortunately, no. A valid receipt with a survey code is required to enter the DGCustomerFirst survey.

7. How is my feedback used?

Your feedback helps Dollar General understand what’s working and where improvements are needed. It plays a key role in improving store service, cleanliness, product availability, and employee behavior.

8. How will I know if I won the $100 gift card?

If you’re selected as a winner, you’ll be contacted using the information provided at the end of the survey. Be sure to provide accurate contact details!

9. Is my information safe and secure?

Yes. All personal information collected is handled in accordance with Dollar General’s privacy policy and is used only for survey and sweepstakes purposes.

10. Who can I contact for issues with the survey?

If you’re experiencing technical issues or have questions, you can reach out to Dollar General Customer Support at:

Still have questions? Let us know through the Contact Us page or visit your nearest Dollar General store for assistance.

Conclusion

The DGCustomerFirst survey is a quick and easy way for Dollar General customers to share their feedback and get a chance to win a $100 gift card. Your opinions help improve the shopping experience for everyone. Don’t forget to keep your receipt and take the survey at www.dgcustomerfirst.com!